Fact: this site went down for a fe w days and I spent hours trying to explain to my host that it was their fault. I had three chat sessions. Bellow you can read the latest one.
All our operators are currently assisting others customers. You are currently in position 1 Thank you for your patience. An operator will be with you shortly.
You are now chatting with ‘Mark Brandon’
Mark Brandon: Welcome to Live Chat support, how may I help you?
alex plescan: while u get the chance to join my chat, i just need to tell you that i might have to pay some money to justhost
alex plescan: mark, could u pls check my account?
alex plescan: mockoblog.com
alex plescan: r u there still??? it’s late in my country, midnight
Mark Brandon: YEs
Mark Brandon: Please allow me some time to check
alex plescan: thank you
alex plescan: pls allow me some time to bring my cjup of coffee here
alex plescan: cup
alex plescan: 45 seconds
alex plescan: thanx
Mark Brandon: Yes sure
Mark Brandon: You are most Welcome !!
Mark Brandon: Thank you for your patience…
Mark Brandon: Please refer the billing inforamtin
Mark Brandon: Status Active
Mark Brandon: Billing Period Semi-Annually
Mark Brandon: Start Date: Jun/16/2009
Mark Brandon: Last Renewal Date: Jun/16/2010
Mark Brandon: Renewal Date: Dec/16/2010
alex plescan: back, reading
alex plescan: so, sorry for asking this silly question, have i actually been billed and have i paid the justhost account? i had my site taken offline a week ago, spent hours chatting with you, guys, expplained how to bill me, then my site went back on – […] this is my hobby-site
Mark Brandon: Thank you for your patience…
Mark Brandon: Regarding your issue you need contact our billing department at billing@justhost.com
Mark Brandon: So our billing team will provide you all details about your issue
Mark Brandon: this is technical chat sesstion
Mark Brandon: Unfortunaltely we do not have access to be able to correct this.
Mark Brandon: However if you put in a mail to billing@justhost.com , our admins will take care of this as soon as possible”.
alex plescan: god! i have no time to do this, i spent hours last week emailing billing@, renewals@, support@, all @justhost.com
alex plescan: ok, let’s talk technically
alex plescan: 1. i never received any ticket number for my recent requests for explanations – did you experience a major failure in your systems last week?
Mark Brandon: No
Mark Brandon: there is no problem with our server
Mark Brandon: Also, none of the other clients on this server are having this issue”
alex plescan: 2. why my secondary domain, for which i had requested removal about 3 months ago, is still active??? while my main one was obscured?
alex plescan: main domain is mockoblog.com, secondary is swapid.com
Mark Brandon: alex , this is billling issue
Mark Brandon: our billing team only help you in this regard
alex plescan: ok, mate, i am 12 hours away from london, england, uk, europe. i waste my nights chatting to you (not yourself, but justhost as a provider) and all i want is to make sure i pay and you get the money, so my site is online. does it make any sens to you before you send me to billing, where i had been before with no success?
Mark Brandon: We are sorry for the inconvenience caused to you
Mark Brandon: But I suggest you to Regarding your issue you need contact our billing department at billing@justhost.com
alex plescan: nicely put
Mark Brandon: so our billing team will manage your issue
Mark Brandon: Is there anything else I can help you with?
Mark Brandon: Thank you for visiting Hosting Support. Should you have any queries or require any further information, please do not hesitate to contact us.
Mark Brandon: Have a nice day!! Good Bye.
Chat session has been terminated by the site operator.
PLEASE read our post related to tbis kind of issue, it was posted almost one year ago – searxh for ‘the worst…”
